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공지사항 OPEN API 안내 1:1 문의 이용안내 FAQ 프로젝트 정보 일 평균가액
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회원가입

  • Is it possible for miniors to join and trade?

    Minors, and members under the age of 19 are not allowed to trade. (2023, born in 2004 or lower)

  • Can I register with my family or phone number at the time of signing up?

    Security and policy must be registered under my name.

  • l lived abroad. Is it possible to authenticate with a foreign mobile phone?

    In order to comply with government policy and operate stable service, you must certify with your mobile phone.

  • Can I use multiple accounts?

    BITCMON Exchange is a one-person account. lf you create/use an account by stealing other people's information, you can take additional measures to restrict the use of the account.

  • How to cancel membership?

    You can do it on the main page > top right three lines > My page > top right scroll > top member withdrawal menu. It is essential to check the precautions before leaving the membership, and please make a careful decision before leaving the membership. Select reason for withdrawal > I have fully understood the above information Check > Click the red "Leave Membership" button If you proceed as above, there is a "remaining coin." Proceed with wirhdrawal process after withdrawal is completed"" If the pop-up window pops up and the withdrawal process is not processed. please contact the Kakao Talk channel. Shortcut to Kakao Talk channel : http://pf.kakao.com/_RIpKT"

  • Can foreigners sign up?

    Currently, foreners in the BITCMON Asset Exchange aere not available based on the Anti-Money Laudering Act guidelines. Also, it is not available to domestic residents of foreign nationality.

  • I can't remember my ID.

    BITCMON Exchange is using the ID as an e-mail. Please check your ID on the portal site and enter an e-mail to sign in.

  • Level 2-4 KYC/Customer verification, please let me know why it is marked as waiting for cerfication.

    If the documents submitted for certification are insufficient, they will be returned. If you contact me through KaKao Talk channel, I will inform you of the insufficient parts. Shortcut to KakaoTalk channel : http://pf.kakao.com/_RIpKT Please make up for the shortcomings.

  • I'd like to inquire through KaKaoTalk channel, how can I do it?

    BITCMON KakaoTalk channel is connected by clicking the KakaoTalk logo at the bottom of the main page or http://pf.kakao.com/_RIpKT accessing the link address. Please add a channel and press the counselor's chat to leave your inquiry in the chat room. If you send me your name and ID(E-mail address) for smooth consultation in the chat eoom, it will be processed quickly.

  • It is said that you can make a transaction ith virtual asset deposit and withdrawal after completing customer verification, so please tell me about Level 2-4 KYC/customer verification authentication method.

    http://pf.kakao.com/_RIpKT/94671413 If you enter the link above in the web browser address box, the customer verification authentication method is explained along with the picture. If you follow in order, the certication will be completed.

  • What is the fee for returning virtual assets?

    When the deposit is returned, the quantity excluding the withdrawal fee will be returned. The withdrawal fee varies by virtual asset and varies from time to time depending on the network environment.

  • l wanna about re-implementation of CDD and Customer Due Diligence.

    According to Article 34 (Continuous Customer Verification), members using the virtual asset exchange service must re-implement it every cycle according to the risk assessment. In accordance with the provisions of the applicable law, BITCMON is requesting you to re-implement on rer-implement cycle. If you have received the notification message of the customer confirmation re-implementation request, please proceed with the customer confirmation. When the re-implementation cycle arrives, we will notify you through Kaka Talk channel and e-mail.

  • Is CDD and Customer Due Diligence only once?

    According to Article 34 (Continuous Customer Verification), members who have already completed customer verification must re-perform customer verification every [1 year (365 days), 6months (180days) according to risk assessment.

  • 정보변경

    • I wanna change my mobile phone number.

      You cannot change your mobile phone number by yourself, If you send the required documents to [E-mail] or [BITCMON Kakao Taik channel], the change will proceed after checking. ■ Reuired documents 1. Non-face-to-face authentication photo (ID + photo of your self holding a memo) * Identification card - Resident registration card or driver's license (the last 7 digits of the resident registration number and the date of issuance (year, month, and day) are masked) **Memo entry - registerde ID - Name - Subscribed mobile phone numer - Request : Request to change mobile phone number for OO reason - Document submisson date 2. Carrier termination certicate with the current registered number 3. Certificate of carrier use of the number to be changed ※ Caution If the contents of the carrier's contract include masking, it cannot be processed because it cannot be identified, and the last seven digits of the ID resident registration number and the the date of issuance (year, month, and date) must be masked. Processing may not be possible due to insufficient memo writing and masking, and supplementation may be required.

  • I delete Google OTP (losing my mobile phone, replacing it, etc.) and what should I do?

    OTP registration must be initialized. If you receive the documentation through info@bitcmon.co.kr, we will initialize the OTP authentication through the manager's confirmation. It may take some time to review after receiving the documentary evidence. Weekdays (Monday to Friday) 9:00 a.m After receiving the document at 6 p.m, it will be processed after the review is completed, and the mail will be processed on the next business day at times other than (except public holidays). *It is considered that you have confirmed and agreed to the personal information processing policy and guidance on use. ■ Evidence document A photograph of yourself holding an ID card + a note * ID card / Resident registration or drver's licence (Masked the last seven digits of the resident registration number and the date of issuance (year, month, and date) **Memo entry - ID (email address), name, mobile phone number - Request : Intialize Google OTP authentication - Document submission date ※ Cautions The previous photos will be returns based on the submission date Processing may not be possible due to insufficient memo writing and masking, and supplementation may be required. You can request additional verificaion for identity verification.

  • What is the certification for each level?

    Level 1 : E-mail authentication Level 2 : Mobile Phone Self-authentication Level 3 : Self-authentication Level 4 : KRW 1 account authentication Level 5 : KYC/Customer Verification security settings : OTP settings *Caution If the information does not match during the authentication process of "Mobile Phone Self-authentication" or "Self-authentication", Deposit and withdrawal sevices may be resticted or unavailable.

  • Is level certification necessary?

    You must apply for level certication to use the virtual asset deposit and withdrawal service at BITCMON Exchange Level 1 : E-mail authentication Level 2 : Mobile Phone Self-authentication Level 3 : Self-authentication Level 4 : KRW 1 account authentication Level 5 : KYC/Customer Verification security settings : OTP settings BITCMON Exchange must go through the certification process step by step as above, and you can use the deposit, withdrawal, and transaction services only when you are level 2.

  • authentication SMS, authentication E-mail is not received.

    ■ If you do not receive SMS 1. Make sure that your BITCMON Exchange calling number is blocked from spam. (Calling the blocking message / Block phone and caller) 2. Check if the carrier blocks the 070 number. (Can be released by contacting rhe carrrier's customer center) ■ If you do not receive an authentication E-mail. please check the E-mail address you have subscibed to. (Check spam mailbox. Check reception block list) If it is not received by the above method, please contact us using [1:1 inquiry] or [BITCMON Kakao Talk channel]. You can request additional verification for identity verification. (However, no password or OTP is required.)

  • I wanna use the OPEN API.

    The use the OPEN API provided by BITCMON Exchange, you must complete My Page >Lwvel 2-4 KYC/Customer Verification Certification. lf you apply for API use in the API management at the top of My Page > youcan use it after the administrator approves it. ▶Caution : The validity of the OPEN API Key token is 90 days, and you must reissue it after 90 days to use it.

  • What is API?

    An application programming interface (API) is a language or message format used for communication between an operating system and an application.

  • I wanna restore my dormant account.

    If it has already been converted to a dormant account due to long-term inactivity, you can restore the dormant account and use normal services according to the consent of the user when you log in. (However, we would like to inform you that BITCMON's service "Virtual Asset Transaction and Deposit" is possible only when the Certification Center > Level 2-4 KYC/Customer Verification Certification is completed.) If you don't wanna switch to a dormant account, you can receive ab e-mail about the transition plan sent a month in advance abd log in before switching to a dormant account. Precautions after releasing dormant account. ● In order to prevent financial accidents related to virtual assets, the member level is convertedto 0 level if the certification center > (Level 1 e-mail authentication) is not performed, anfd 1 level if the certification center > (Level 1 e-mail authentication) is performed. ● Certification Center > Level 2-4 KYC/Customer Verification Certification must be completed before virtual asset transactions and deposits can be made. ● lf the information you have subscribed to has been changed, please leave an inquiry through the BITCMON Kakao Talk channel or homepage customer center > 1:1 inquiry.

  • I'd like to know about the dormant account.

    To protect your personal information, accounts that have not logged in to BITCMON for more than a year will be converted to dormant accounts. A month before the transition to a dormant account, an information e-mail about the transition plan will be sent to the e-mail address registered with your BITCMON ID when you sign up.

  • 입금 및 출금

    • How much is the deposit and withdrawal fee?

      Virtual asset deposit fees on the BITCMON Virtual Asset Exchange are free. Virtual asset withdrawal fees are charged per case policy and may vary depending on the wirhdrawal virtual assets. There is no internal withdrawal fee for BITCMON, and a fee will be charged for withdrawal to other exchanges or personal wallets.

  • Why is the deposit and withdrawal of cirtual assets delayed?

    The amount of time spent on the deposit varies for each virtual asset. In some cases, the deposit and withdrawal time of virtual assets may exceed 24 hours. The BITCMON Virtual Assets Exchange is transmitting transmission fees in a faster state than average. Reasons for delayed deposit and withdrawal 1. If unauthorized transactions are piled up excessively on the blockchain network, confirmation may be delayed and deposit and withdrawal may be delayed. 2. Deposit and withdrawal may be delayed if transmission fees soar due to excessive movement requests due to sudden changes in prices of virtual assets. Please contact us via [1:1 inquiry] or [BITCMON Kakao Talk Channel].

  • I entered the wrong virtual asset deposit address.

    Due to the nature of the virtual asset, you cannot cancel it once the deposit application is completed, so please check the address before deposit. Incorrect address entry may result in loss of valuable customer assets. The deposit process after the deposit application is completed is processed on the blockchain network, and problems arising in this process cannot be supported by the BITCMON Virtual Asset Exchange.

  • How much is the transaction fee?

    Transaction fees on the BITCMON Virtual Assets Exchange are applied differently depending on the market and virtual assets. The market transaction fee is between 0.1% and 0.1%. * In case of transaction fee change, it will be notified in advance.

  • What is the available time to deposit and withdraw virtual assets?

    The deposit is available 24 hours. However, the deposit requst that requires approval is from 09:00 to 18:00 on weekdays. (except public holidays and weekends) The withdrawal is from 09:00 to 18:00 on weekdays. (except public holidays and weekends) The withdrawal request will be processed rhe next day after 6 p.m. (except public holidays and weekends)

  • Virtual assets can't be deposited.

    The deposit of virtual assets must be approved by acertain number of people before the deposit is completed. The number of approvals varies by virtual asset.

  • Is there anything to check when requesting withdrawal?

    The withdrawal will be processed 72 hours later based on the first virtural asset deposit time. - In withdrawal of Bitcoin, Ethereum, and other virtural assets, when applying for the first withdrawal in the BITCMON Virtural Asset Exchange, you can requsets he submission of proof documents for identification. If you do not comply with this, it is difficult to withdraw normally. - Please apply carefully as the request for withdrawal of virtural assets cannot be canceled. The withdrawal after the first withdrawal is processed after 24 hours based on the time of deposit of the virtural asset. - In order to prevent voice phishing crimes, withdrawal approval cannot be approved within at least 24 hours after depositing virtural assets, and withdrawals are carried out sequentially. ※ We ask for your understanding that we are checking more strictly based on the anti-money laundering guidelines. In BITCMON, it is legally operated in accordance with the laws and regulations. At BITCMON, wire checks are conducted to protect your assets at regular withdrawals. (Please note that we don't require a password or OTP security key when requesting additional information.)

  • What do I create a virtual asset deposit address?

    You can check the virtual asset wallet address in the top right three lines > Deposit and Withdrawal > select the virtual asset and then check the Deposit Request tab below. If you have not yet created a wallet address, click the red "Create Address" button to create an aaddress.

  • What is TXID?

    TxHASH is commonly used as an abbreviation for Transaction ID, also called Transaction ID, HASH ID, hash value, transaction, and transaction number. lt's easy to think of it as a serial number generated when requesting deposit and withdrawal. You can check your virtual asset transmission status by looking up your TXID in the blockchain explorer, so if there is a problem or dealy, you must check it.

  • What is the daily deposit and withdrawal limit for each security level?

    Help desk > User information > No. 3 User Information > 4. You can check the daily deposit and withdrawal limit by security level.

  • I wanna know how to check the deposit and withdrawal limits.

    ▶When using the web You can check the deposit and withdrawal limit by grade by clicking the My page > Certification center > Classified at the bottom of the left level. ▶When using mobile You can check the deposit and withdrawal limit by grade by pressing My page on the bottom right and lowering the screen you are viewing at the Certification center.

  • What is a Travel rule?

    Travel rule is a system implemented to prevent money laundering with a fund movement tracking system, and refers to a rule in which a virtual asset operator (VASP) Checks the information of the sender and receiver when exchanging virtual assets. FATF(International Anti-Money Laundering Organization) added virtual assets to the 2019 Travel rule, and in Korea, under certain financial information laws, virtural asset operators (VASP) are required to record the identity of transducers and receivers on the virtual asset exchange from March 25, 2022.

  • What is the list of VASPs supported by BITCMON Exchange? (as of 23.07.26)

    UPbit, Huobi Korea, Probit, COREDAX, FOBLGATE, GDAC, BTX(Formerly. Dove Wallet), APROBIT, pravang, Beeblock, GOPAX, Cashierest, Flata EXCHANGE, TENNTEN, BORABIT, delio, Btrade, FLYBIT, OK-BIT, BITCMON, MYKEEPiN Wallet, bithumb, coinone, korbit, Hanbitco, OASIS Exchange, COIN & COIN, Qbit, KOREA DIGITAL ASSET CUSTODY(KDAC) and try to link other exchanges as soon as possible. ** Although it is a linked exchange, wallet address verification may temporarily fail depending on the situation of each exchange.

  • l wanna know how to register my virtual asset wallet address.

    http://pf.kakao.com/_RIpKT/94671413 lf you enter the link above in the web brower address box, it will be explained in detail with the picture. If you proceed in order, the linked alliance will be registered.

  • Is there a disadvantage in repeating deposits and withdrawals from Travel rule non-linked exchanges or external wallets?

    If multiple deposits and withdrawals are repeated for a short period of time, there may be restrictions such as suspension of deposits and withdrawal by the FDS (abnormal financial transaction detection system).

  • 거래

    • What happens to the outstanding order?

      Unsold orders in the market will be maintained until the memebers cancel themselves. However, if the virtual asset needs to be canceled collectively, such as termination go service, par value division, face merger, or symbol replace, ent, the exchange may cancel the outstanding order colletively after prior notice.

  • What should I do if I have a balance and I can't trade virtual assets?

    1. An order you have already requested may not be executed and may be in an unfulfilled state. Please check if there are any pending buy or sell orders, and if you wish to trade, cancel the order. 2. If you are waiting for with drawal, you may have a balance but not enough quantity to trade. Please follow the route below to check the outstanding details. ▶When using mobile Select the desired virtual asset by pressing the top right three lines > transaction details > non-payment details > all right and confirm.

  • I placed a transaction order, but it didn't get signed.

    If you ordered a designated price, which is a typical transaction method, it will be concluded with the specified amount. If the current contract price is higher than the price you ordered, the order will not be signed, and the quantity that has not been signed remains undecided. If you cancel the outstanding details, you can place a new transaction order.

  • What is the base time of the transaction volume (based on 24 hours)?

    The daily data is calculated as 00:00 daily in Korean time.

  • I'd like to know how to trade in the BTC market.

    1. Click on the three-line > exchange at the top right after logging in to BITCMON. 2. Click on the virtual asset of the BTC market that you wanna trade. 3. The place marked in blue is an underclared selling order and the place marked in red is a purchase order. 4. Your Bitcoin will be marked as 0.00000000 BTC in the available amount. 5. Enter the purchase amount and purchase price at the price you wanna buy and click on the purchase button (press sell and enter the quantity and price and then click on the sale button) ▶Caution 1. Minimum BTC (Bitcoin) is required for BTC market transactions. 2. Click on the outstanding orders tab to cancel an outstanding order.

  • I wanna know about BTC market.

    You can trade (buy, sell) virtural assets in the BTC market with BTC (Bitcoin). lf you sell your coin to the BTC market. it will be exchanged for BTC (Bitcoin) and you can hold it as BTC (Bitcoin).

  • Why isn't Bitcoin listed?

    BITCMON is the exchange where BTC is the key currency. There is a BTC market where you can trade with BTC (Bitcoin), so please use it.

  • What are the designated items and the end of transaction support?

    Due to the lack of liquidity supply and lack of communication with project companies, there is a possibility of problems such as supporting virtual asset services, so measures to protect investors are considered necessary and designated as a significant item. If the virtual asset is not fully explained by the project company after designating a significant designated item, the transaction support will be terminated.

  • Purchases and sales volumes are not entered when trading virtual assests.

    If the quantity of purchase and sale is not entered, there is an unconvicted order or an order below the minimum order quantity. In particular, if you order less than the minimum order quantity, it will be marked as a pop-up, so plaese refer to it.

  • What should I do with virtual assets that have been closed for transaction support?

    In accordance with the BITCMON Virtual Asset Transation Support Termination Policy, transaction support will be terminated after a certain period of time form the time the relevant notice is posted. The member must request a withdrawal from another exchange or an external wallet address where the virtual asset can be deposited.

  • What are the criteria for determining the amount of [KRW 1 million] when depositing and withdrawing virtural assets?

    The BITCMON Virtural Asset Exchange complies with the specific Financial Information Act (Special Act), the Enforcement Decree of the specific Financial Information Act. and the recommendations of the FATF (International Anti-money laundering Organizaion) and implements the travel rules. The travel rule applies to virtual asset deposits and withdrawals with a conversion value of KRW 1 million or more, and he criteria for determining the amount of KRW 1 million are as follows. ▶Upon deposit : Based on the Korean won conversion price calculated at the time of deposit to the BITCMON address of BITCMON ▶When withdrawing : Based on the conversion value of KRW calculated by the BITCMON market price at the time of withdrawal appication (excluding withdrawal fees) (Bitcoin market price standard : UPbit)

소개
프로젝트 정보 이용약관 개인정보처리방침
서비스
거래소 투자자보호 가상자산 일평균 가액
API
OPEN API 안내 API 이용안내
고객지원
카카오톡 상담: BITCMON
운영시간 평일 09:00~18:00(점심시간 12:00~13:00)일반문의: support@bitcmon.co.kr 상장/제휴문의: manager@bitcmon.co.kr 사기제보: police@bitcmon.co.kr
ISMS 인증번호: ISMS-KISA-2021-145
ISO/IEC 27001:2013 인증번호: GI-220014
인증범위:가상자산 거래소 서비스(빗크몬)운영
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